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Old 09-06-2013, 01:48 PM   #1
Marine
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Join Date: Nov 2012
Fan#: 105885
Location: Miami, FL
What I Drive: 2012 Ford Focus SEL Hatchback

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Unhappy Well.....I joined the club!

Howdy All,

I brought my car to a new dealership Gus Machado in Kendall, Florida on behalf of C/S from Ford. Crystal notified Mario, local Regional Customer Service Manager.

Was a great experience from the time I walked in. Not like MIDWAY Ford!!!.

The SA was a former Marine and we chatted about the good ole days :)

I wanted an oil change at 9828 miles while I was there and fix the rear seat cushion concern and the shuddering in my DCT believing it only required the TSB flash.

Well...........the Clutches are bad and on order and I can recover the car tonight while the parts are on order. 10,000 miles!!!! 11 months old!!!!

Holy Bat Crap Batman, the car is NEW!!! I am totally concerned that this will be an ongoing problem. If the clutches are bad, will not driving the car cause additional damage?


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