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Old 04-25-2013, 10:45 AM   #18
sailor
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What I Drive: 2004 Pitch Black ZTS 2.3 5spd.

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Yah, that IS "hard to bitch about", and I hear ya on the "upfront" as well.

(In a perfect world...)

Wasn't trying to defend the Dealership (since I wouldn't know them). I was remembering some time I spent on the desk at a Cycle shop, and how I wanted to have the solution at hand for even a MINOR "oops" B4 calling the customer.

It was a LOT easier to say "by the way, we had to replace this for you 'cause it got scratched by accident" or "someone bumped your bike, we've got a replacement part on the way to take care of it for you" than to call with a "we had a problem doing the repair, it'll be a bit longer 'cause we're figuring out how to fix it right for you". (Grin)

At least you've got a decent loaner while you're waiting.

Cheers!
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