I like the way Kzoo is thinking this. But more so, I don't think Ford is to blame here because this could happen with ANY, yes one more time ANNNNYYY Manufacture. Not just Ford. Dealers work in mysterious ways, and we all know it. I personally think it may be more so of a money issue. The dealer just wants you to pay x amount of dollars to have said service done. But it could most likely be a liability issue as well. (as stated by Elizabeth) It is a very simple thing and to someone like the OP who just wants it done and over with. yes its a pain over something that seems so stupid. But you also have to try and think more into it before you point the finger at anyone.
Proud owner of
2012 Kona Blue SEL Sedan. Goodbye ~Colonel Mustard~ Amber Gold 09' SE (August 25th, 2008)
Truck Driver for AG (Associated Grocers New England) repping FF even at work!