best of luck with getting it looked after!
If anything, Ford's customer service has been much better than my previous encounters with Mazda and Honda at the dealership level. At least they TRY to fix it instead of giving you some lame excuses! :)
current: Black 2013 Focus Titanium Hatchback
previous: 2007 Mazda3 Sport Axela | 2000 Honda Civic LX