i haven't had any issues with my Focus... yet?
i've noticed that the dealerships hands are tied for a lot of Ford issues though - maybe try contacting Ford directly and see if they have a resolution or a suggestion? mention to them that the dealership was unable to provide you with an adequate resolution.
current: Black 2013 Focus Titanium Hatchback
previous: 2007 Mazda3 Sport Axela | 2000 Honda Civic LX