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Old 03-06-2013, 08:45 AM   #85
Some Guy From NY
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Join Date: Jul 2012
Fan#: 101517
Location: Brooklyn, NY
What I Drive: 2012 SGM Focus SEL sedan DCT

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This may be the final update...

I just spoke to the service manager at Dana Ford and it is "out of his hands". Ford Corporate won't approve replacing the steering rack because the ford dealer cannot duplicate the problems.

The Ford service manager at Dana Ford offered to do one more alignment on the car, but I would have to leave the car there the entire day. He said he did a "fine tune alignment" on my car last time, which he NEVER has done on any car.

He told me to "keep going after Ford Corporate" and tell them all my trouble happened when the rack was replaced.

This is what I have done NUMEROUS times already. And what is Ford Corporate's response? "The dealer has to tell us the problem"



The circle jerk continues.

As of now I don't know what to do. I have paperwork from the BBB which I have not filed yet, hoping for a resolution from Ford. It looks like I will be filing this paperwork.

I can't believe it is coming down to this. Ford has just lost a fan and customer.
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