Focus Fanatics - View Single Post - throttle body problems
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Old 02-27-2013, 11:37 AM   #39
FordService
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Quote:
Originally Posted by richs2009 View Post
In May of 2012, my powertrain light came on and my engine shut off. The dealership told me that it was my throttlebody sensor, which was within the Powertrain system. The Powertrain warranty states it covers ony electrical sensor problems up to 5 years or 60,000 miles, whichever comes first. At that time, I only had my fFord Focus for 3 years, and the odometer stated 59,000 miles. I was told by the dealer that even though the part was within the Powertrain system, it would not be covered under my warranty. I also called Customer service that day, and they told me the same thing. I am in the process of taking this to the next level, so if any of you have experienced the same thing, please contact me @ 804-833-6397. Thank you.
Hi richs2009,

I can arrange for a follow-up call from your region's Customer Service Manager if you have questions about their decision. If you want to proceed, send me a PM with your current mileage and I'll get to work.

Crystal
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