Originally Posted by snow12
I believe that it is something higher than the dealer level. I mean when the car has been to two separate dealerships and they tell me both times "Ford states this is normal operation" that leads me to theorize that HQ has issued some kind of do not fix order for unknown reasons.
But what has caused your car to be "red" flagged?
It makes me assume the original report to Ford HQ from either the dealership service department or the regional rep is what has poisoned your situation.
Why else would Ford HQ signal out your car as not being a valid case for warranty work?