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Old 02-17-2013, 03:59 AM   #159
paul21
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Join Date: Jul 2011
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Location: Murfreesboro, TN
What I Drive: 2012 SEL Hatchback

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Quote:
Originally Posted by snow12 View Post
"Well Ford has no control over it as dealerships are independent"...I call bullshit! Ford can take away their ability to preform warranty services and can also remove the ability for them to use Ford Credit, they have control. Hell they could probably even stop selling cars to them.
The only theories I can come up with is that:
1) Non-warranty work is more lucrative
2) Warranty claims are actively denied by Ford making repairs risky
3) Ford is actually hearing customer concerns on the helpline and then denying repairs

Has anyone had success with a CSR/CSM pressuring a dealership to do more to repair their cars?
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