Originally Posted by snow12
"Well Ford has no control over it as dealerships are independent"...I call bullshit! Ford can take away their ability to preform warranty services and can also remove the ability for them to use Ford Credit, they have control. Hell they could probably even stop selling cars to them.
The only theories I can come up with is that:
1) Non-warranty work is more lucrative
2) Warranty claims are actively denied by Ford making repairs risky
3) Ford is actually hearing customer concerns on the helpline and then denying repairs
Has anyone had success with a CSR/CSM pressuring a dealership to do more to repair their cars?