Originally Posted by Sprint
I'm really shocked that some Focus owners with grinding transmissions are not able to get a complete clutch replacement as I did with few questions asked from my dealer as I suspect they knew this issue well. I'm also surprised that Ford customer service is not able to guide customers toward a fix (clutch assembly replacement) that seems to be being done by many dealers under warranty and that seems to be working for many of us.
I've told them about the TSB and how that would make sense with the noises but they say "its normal, just turn the radio up". Great advice haha