Originally Posted by kam327
Could mean they are installing last year's 12B37 software update, but that shouldn't take two days. Could also mean they found oil leaking on the clutches and are replacing the whole clutch pack. You really need to call the service department and find out the details.
The 12B37 update is being done. Separate from that is the clutch deal.
What I was told today is: "an approximate 14 inch round, half inch thick clutch plate is being replaced. In mid-2012 Ford came out with an improved material for this plate which should provide a smoother operating transmission."