Ford Focus Forum, Ford Focus ST Forum - View Single Post - 2012 5-Door tail lamp scratching body
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Old 01-21-2013, 11:16 AM   #197
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Quote:
Originally Posted by lddavis View Post
...They shimmed it out with a washer or two, same conclusion as we've seen from others. Looks fine now -- not absolutely perfectly even gap top and bottom, but plenty of clearance all around for a business card. Even got a free loaner. Great service...
Quote:
Originally Posted by cbdallas View Post
...The passenger side only required a positioning pin adjustment. Now they both pass the business card test.
It’s great you’re both set for the “business card test.”

Quote:
Originally Posted by GhiaFan View Post
...Would be appreciated if the person (I think its Cory) who is monitoring these forums for Customer Service to comment...
GhiaFan,

The way I forward the info is by escalating individual cases up to the regional customer service managers. Doing so allows for the scope of a concern to be clearer.

Cory
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