Originally Posted by pozi240
I don't think Ford is instructing dealers to "lie", I've never been told by my dealership that the sounds or slipping of my DCT was normal prior to them replacing my clutch pack and seals. In fact, they have been very helpful with any of the issues I have brought to their attention. Ford Canada has covered repairs in some cases I thought for sure would get "denied". The fact that many on here have had good dealership experiences while others have had "horror " stories goes against the theory that Ford is instructing their dealers to give us a "line". When you finally find a good dealership, stick with them.
Or, Ford Canada is not the same as Ford America (I'm kidding...we all know they're not the same).
My dealership lied to me about *multiple* things before I picked up my car, and then a few more times since. I've been through 3 dealerships and they've all said the exact same lines...word for word.