Originally Posted by Strix
If the dealership tells you that it's 'normal' when it plainly isn't... either they are completely incompetent or they are being instructed by Ford to lie to their customers. It could be both... these are not mutually exclusive conditions.
I don't think Ford is instructing dealers to "lie", I've never been told by my dealership that the sounds or slipping of my DCT was normal prior to them replacing my clutch pack and seals. In fact, they have been very helpful with any of the issues I have brought to their attention. Ford Canada has covered repairs in some cases I thought for sure would get "denied". The fact that many on here have had good dealership experiences while others have had "horror " stories goes against the theory that Ford is instructing their dealers to give us a "line". When you finally find a good dealership, stick with them.