I am completely appalled by the lack of service and support that you have been dealing with. I don't understand how a company can run like that with departments that simply don't care. Either way, you are driving my dream car, I originally went in with the plan to purchase that same car with the sports package. After crunching the numbers, it was way to much money, so I opted for the Focus. I have been extremely happy with my purchase, no issues at 12k. However, every once in a while, I will see a mustang and picture myself in it. They are 35k for that particular model of Mustang in Canada.
2012 Focus Titanium Black Manual