Originally Posted by empowah
This. There's no point in working with the dealer if Ford themselves do not have a fix. My dealer rode with me in the car and heard the noise -- but there's nothing they can do.
Yep. It seems like Ford customer service enjoys wasting your time by having you take you car to a dealership to demonstrate a problem, leave it there for an entire day for service, and then pick it up later to be told both that they couldn't reproduce the problem and that it's normal.
I didn't want to be to work on time anyways. And I can always do tomorrow what I didn't get done today because I had to leave early to pick up my (not fixed) car and have my intelligence insulted.