Obviously the other one was not an isolated incident. I wonder if anything came of it. I hope the dealer takes care of it for you.
'14 Tuxedo Black ST3
'13 Ingot Silver Escape Titanium AWD
'04 CD Silver SVT, #877, 1 of 135 May 2011 ROTM, FF11: Best Display, Best of Show; AFN12: Best SVT, Best Audio, Finest Five, Carlisle Nifty Fifty