Airplane manufacturers have been doing this for years. The DC-10 is a great study on plane manufacturers and airlines using cost-benefit analysis to determine if they fix a known problem before they're forced to. The real tragedy with that example is that the DC-10's first fix didn't even work...because the bean counters had a say in what the fix should be. The contrast between the DC-10 and the Pinto is that the DC-10 was actually a very good product with the exception of one door lock. Such a small piece brought down such a great plane.
Ford, like Toyota will pull every stunt they can to keep from having to admit a problem with the DCT. Toyota did this with the acceleration issue, just as they did it with the V6 sludging problem, but in the end they wound up paying for both.
It's time for Ford to own up to the design issues in the DCT and start their folks working on a fix. With an increasing number of Focuses on the road, with more and more of them passing that magical 12,000 mile mark, things are only going to get more crowded at the service departments. I, for one and glad to be rid of the DCT, and to a lesser extent, the MFT. I don't want to be a part of the problem, or a part of the fix. This could drag out for a very long time.