Focus Fanatics - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
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Old 01-07-2013, 06:24 PM   #1753
dyn085
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Join Date: Apr 2012
Fan#: 98047
Location: Fayetteville, NC
What I Drive: 2012 SGM Ti HB w/Handling Package

Posts: 11,319
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Quote:
Originally Posted by Strix View Post
And Ford won't fix yours, either? Nice...

Here I was thinking that I could get it fixed if it got bad enough as to be undeniable. I guess that's not going to happen, LOL.
It is a little more involved of a story, but no, they won't fix mine. Essentially, my service rep told me that because the clunk was documented that he would do the work to fix it and that he was ok with me lowering my car in the mean-time. About a month later when I had time to bring it back in (seventh or eighth time), I found out that he had quit and there was a new service rep who obviously wouldn't warranty it with the lowering springs. So I just canceled my service contract.

I don't see it as malicious; I see it as bad luck/timing. Once there is a permanent fix I have no problem with doing the work myself, I'm just frustrated that I bought a new car to avoid having to do that type of work on it.
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