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Old 01-05-2013, 04:10 PM   #256
paul21
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Join Date: Jul 2011
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Location: Murfreesboro, TN
What I Drive: 2012 SEL Hatchback

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The CSM/CSR won't do anything. The dealerships are independent, and Ford has setup some kind of warranty repair reimbursement system that is not favorable to the dealers (otherwise they'd be jumping all over the chance to do a repair). If you want it repaired, you have to be friendly with the service center and probably at multiple dealerships until you find one that is willing to accept non-lucrative warranty work. The grinding, unfortunately, is not easily lemonable as your car is still reliably working.
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