Gary_C and others like you, I suggest you to go to another Ford shop. I am more than sure that 90% of all the frustration people have with the DCT is due to dealers playing the song "it is normal" and doing nothing to it. I am speaking from my own experience. I changed my dealer from whom I bought the car exactly because of its incompetence and playing the same song "it is normal". Let me say it right now, IT IS NOT NORMAL to have sleeping clutch, excessive shuttering while in crawling traffic. I had those after the ex did a PCM - TCM update and then he said that it is normal what I experienced. I left him and went to another one who reprogrammed everything and since then I never had a problem with the car. I didn't have to fight with him, he just did the update and yes, he told me that is normal to feel this and that, things I already knew. I think most of the Ford dealers in US are using the "it is normal" song because they simply don't want to reprogram the PCM - TCM, which if done by the book, would solve a lot of problems IMO.
White Platinum Metallic Tri-Coat
303A, 6-Speed SelectShift Automatic, 17" Aluminum wheels, Luxury Package,
Parking Technology, Navigation, Winter Package