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Sorry to hear of your troubles . I really wanted to love my new Focus as well and have given the dealer multiple attempts at fixing my vehicle to no avail. I even tried to negotiate a trade to a 2013 but I wanted Ford to come to the table with a little bit to help ease the cost of the trade....Thanks to the wonderful CSM at Ford Canada with the comment after 2 months almost....."sorry my hands are tied"....oh that's why they can't return calls etc.I give up and am enlisting the assistance of the CAMVAP arbritation here in Canada. I don't mean to vent either but you are not alone.
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