Originally Posted by misfire
exactly. She needs proof that its a defect and not an outside influence that caused the glass to break. For all we know, she could have been cleaning snow/ice off her car and broke it accidentally and tried to get it covered. if i were her, id just all my insurance company (would be $0 deductible for me) rather than wasting time on tv.
ALL manufactures have warranties for a reason. If the auto manufacturers were to give things away to everyone that had a complaint, we'd be riding bikes due to the companies going bankrupt. i feel bad for the girl, but Ford needs proof its a defect to cover anything (small or big).
I hope she gets the idea to contact her car insurance for hopefully free help.
So how would one accidentally break their sunroof glass?
Baseball or such thrown through it is one thing, but to claim it just broke because she was cleaning the snow or ice off it improperly, how?
Except for a sharp impact or somebody pouring boiling water on frozen glass, I don't see how one could accidentally just break it. It is tempered glass like your other windows, they should be pretty tough.
If this lady were the only one, it would be fishy.
She is not the only one.
By refusing to cover this, Ford isn't just being cheap, they are calling this lady a liar by insisting she did it.
There aren't too many things that get me upset, but being accused of being a liar is one of them.