Focus Fanatics - View Single Post - Waiting for a part for my 2012 Titanium...how long is too long?
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Old 12-11-2012, 07:59 AM   #1
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 300
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Waiting for a part for my 2012 Titanium...how long is too long?

About 6 or 7 weeks ago I was told by my service manager that they needed to order a "repair kit" to fix the headliner on my Focus.

After about 4 weeks I called to get an update and was finally told (after a bit of a runaround) that the part was on backorder.

I'm now approaching 7 weeks and still haven't heard from the dealer. Is this a normal waiting time for a part?

I'm trying to be loyal to my local dealer, but I'm starting to consider contacting the closest competing Ford dealership.


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