Waiting for a part for my 2012 Titanium...how long is too long?
About 6 or 7 weeks ago I was told by my service manager that they needed to order a "repair kit" to fix the headliner on my Focus.
After about 4 weeks I called to get an update and was finally told (after a bit of a runaround) that the part was on backorder.
I'm now approaching 7 weeks and still haven't heard from the dealer. Is this a normal waiting time for a part?
I'm trying to be loyal to my local dealer, but I'm starting to consider contacting the closest competing Ford dealership.