Moved to "General Technical Chat" to better assist you. An easier way to gain access to the shifter is to remove the center console. It is held on by 4 screws in the cup holders and you will also need to twist the shift knob off. Once you lift the center console out, you will notice that the shift boot is tied to the top of the shifter. Just clip the tie that is holding it and then you can completely remove the console and have it out of the way. From the way it sounds, you may have a broken shifter base. I have not had this happen myself but I have heard it happening to others before.