I finally poured through this entire thread.
Are you kidding me? The entire Ford Customer Service presence on this website is complete joke. They are "coordinators" and offer no real added value; neither do the the assigned regional CSMs. They admittedly are not technical.
The nice thing about the web is that the record keeps growing.
Spend just 10 minutes sampling this thread and extension threads Zillon created along the way and you will see how useless the Ford rep dis jour is. It's almost robotic how they grab account names and ask for the same BS vehicle/owner info, with the same "I will happily assist" line.
Like I've stated before, this is that new millennium "social media" awareness campaign thing that medium to large companies are engaging. Looks good, promotes well, gives bragging rights to being "hip & current" but effectively nets zero results or propagation of truth for the paying customer base.
Last edited by BlazeFocus; 12-06-2012 at 10:35 AM.