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Old 12-05-2012, 02:10 PM   #34
FordService
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What I Drive: Ford Focus

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Quote:
Originally Posted by r1ch999999 View Post
I'm wishing I bought the manual, 700 miles on my Focus and I think I'm having the same issue.
Do you have enough 9ís in your name, r1ch999999? LOL JK

On a serious note, my name is Cory and Iím able to send this up to your regional customer service manager. Drop me a line via PM with your contact information (including your full name, mileage, daytime phone number, dealer name/state, and VIN).

Quote:
Originally Posted by mr_cassandra View Post
...if the dealer won't help, talk to Crystal here at this board and get your case escalated...
Quote:
Originally Posted by oshoguno View Post
...Ford Customer Service on this site is great...
mr_cassandra & oshoguno,

Crystal sends her love from the other boards. Iím the new Ford Service ďkid on the blockĒ; you can send questions/concerns to me now.

Quote:
Originally Posted by 12_T_Hatch View Post
...I even took the time as Crystal said and brought my service advisor for a ride, and he agreed there was an issue. One day later he called me and said my car was ready for pickup - when I asked what they did he said nothing...
How has your shifting been lately, 12_T_Hatch? I see you have an open escalation with Austin. Please send me a PM if you want a follow-up call sooner.

Cory
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