Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - Ford Buy Back!
Thread: Ford Buy Back!
View Single Post
Old 11-21-2012, 09:16 AM   #38
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,561
Points 3,295, Level 35
Points: 3,295, Level: 35 Points: 3,295, Level: 35 Points: 3,295, Level: 35
Level Up 64% Completed
Level up: 64% Level up: 64% Level up: 64%
Forum Activity 21%
Activity: 21% Activity: 21% Activity: 21%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by 12_T_Hatch View Post
Well Ford customer service sent me a message early today telling me my case number and that my complaints have been forwarded to my regional CSM, and that he would be calling me today. Well it's 7pm and no phone call. Not starting off on the best foot, but I'm trying to keep my hopes up! Looking for a call first thing tomorrow, I just want a solution and quickly....
Hi there,

Not to worry, you will be contacted soon. I followed up with your CSM to ensure that someone reaches out to you this morning; things have been a little busy around here with the holiday approaching. I'll keep an eye on your case, but please reach out to me via PM if you need any additional assistance.

Have a happy Thanksgiving!
Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote