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Old 11-20-2012, 08:28 PM   #30
misfire
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Join Date: Jan 2006
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Location: West Chester, PA
What I Drive: 2012 SEL Hatch, 2014 Mazda CX-5

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Quote:
Originally Posted by BLRich1 View Post
I think she will have a hard time getting Ford to replace it unless it becomes a very obvious widespread issue. If not, its just a broken window and glass breakage is not covered under warranty.
exactly. She needs proof that its a defect and not an outside influence that caused the glass to break. For all we know, she could have been cleaning snow/ice off her car and broke it accidentally and tried to get it covered. if i were her, id just all my insurance company (would be $0 deductible for me) rather than wasting time on tv.

Quote:
Originally Posted by elsolo View Post
Ford could have fixed this for a few dollars, but rather they chose to screw the customer and now they are getting millions in free advertising on why NOT to buy a Ford.
ALL manufactures have warranties for a reason. If the auto manufacturers were to give things away to everyone that had a complaint, we'd be riding bikes due to the companies going bankrupt. i feel bad for the girl, but Ford needs proof its a defect to cover anything (small or big).



I hope she gets the idea to contact her car insurance for hopefully free help.
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