Tom's the Bomb.
While i was troubleshooting my car yesterday, i managed, through my own stupidity, to brick my SCT Device. After some prompt service from SCT, we managed to get it back working. The only thing was, i HAD to return my car to stock before the recovery could be completed, and i had lost my copy of the tune file i had gotten from tom in like 2010.
I shot him a quick e-mail with my identifying info and a description of my issue, and he re-sent my tune file WITHIN an HOUR. This allowed my not only to recover my SCT device, but to resume troubleshooting my issue through datalogging MUCH faster than expected. I really appreciate swift customer service like this, especially since the last time i paid him anything was like 2.5 years ago.
I have had nothing but good experiences with Tom and Focus-Power, and would never bat an eye about recommending his services to anybody that'll listen.
Thanks Again Tom,
2002 Focus ZX5 in Zinc Yellow: Steeda Strut Bar, Tom's Tune, Volant CAI with Aux Pipe Extension, SVT suspension, and ST200's.