Focus Fanatics - View Single Post - Power Steering Failure on brand new 2012 Focus
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Old 11-19-2012, 03:46 PM   #98
FordService
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Quote:
Originally Posted by KillerKarma View Post
I haven't been on for a while. I did eventually get my car back after a little over a month. Never got the call from Ford Customer Service that was promised. The dealership ended up covering the cost of the rental. My understanding was that Ford wasn't going to. I hope this doesn't happen again.
Hi KillerKarma,

I'm always happy to step in and assist; just send me a PM whenever you're having a concern and I'll look into ways I can help. If you'd like, I can have your regional customer service manager reach out to you now. Contact me via PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll do the rest.

Thanks,
Crystal
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