Ford Focus Forum, Ford Focus ST Forum - View Single Post - Brand New 2013 Focus, Issue?
View Single Post
Old 11-15-2012, 11:13 AM   #15
csvt2060
Focus Addict
 
csvt2060's Avatar
 
Join Date: Mar 2011
Fan#: 84122
Location: Northwest Indiana, IN
What I Drive: 2013 Ford Escape Titanium

Posts: 772
FF Reputation: 2 csvt2060 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by rsnow View Post
have had some with bad clutchs and leaks at bellhousing, but as a tech, 90 percent of complaints are normal and we wont get paid to look at all of these cars.... you see why the techs get fed up with it.
This is not the customer's problem. It's Ford's problem.

The car is pure and simple marketed as an AUTOMATIC.

Customers don't care what the payment arrangements are between you and Ford. They just know their car is not acting normally and want resolution or more information to why it's acting that way.

I work at a dealer and you should know better as a Senior Tech to not relay and place your dealerships/Ford's internal problems and vehicle engineering issues onto the customer.
csvt2060 is offline  
    Reply With Quote