Focus Fanatics - View Single Post - Headliner, what to do?
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Old 11-14-2012, 09:30 AM   #16
FordService
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Quote:
Originally Posted by TehMark View Post
I'll see if my dealer knows what the "kit" is. I'll give them a chance to fix their mistake and contact customer service if things go poorly on that front.
Sounds good, TehMark. I'm always just a PM away if you need anything.

Quote:
Originally Posted by Some Guy From NY View Post
I really cannot believe the incompetence of dealers. I had my own issues when having my steering rack replaced. Had to go back multiple times and then eventually had to go to a DIFFERENT dealer to fix the mistakes of the first one. It sucks our cars have so many problems..and that our service departments usually end up making it WORSE. Or we get the now infamous line, "It is normal operation" according to them.
Hi Some Guy From NY,

I know that multiple service visits can be frustrating. Please feel free to reach out to me if you need any assistance; I'm happy to see how I can help.

Thanks,
Crystal
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