Focus Fanatics - View Single Post - Oil Leak: Dealer said Ford stated This is NORMAL
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Old 11-14-2012, 09:06 AM   #65
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Quote:
Originally Posted by mthurman View Post
Just talked to the dealership and they said that the clutches were saturated with oil so they have ordered new ones to be installed...should be a few more days.

Crystal, thanks for your offer to help. They seem to be doing everything just right so far.

Matt
mthurman,

I'm glad to hear that they're taking great care of you. Keep me posted!

Quote:
Originally Posted by socalrider66 View Post
Glad to hear they are getting it fixed. I am taking mine back in on Thursday as oil is still leaking even though they replaced it 6 weeks ago. On the service order I got back, there was no mention of TSB 11-12-13 or replacing the clutch due to oil contamination/saturation, so this time I taking in a print out of the TSB, and Crystal escalated my case and the regional rep has already called me saying that she will be checking in on my car on Friday. =) I will report once I hear back from the dealership.
Hi socalrider66,

It sounds like things are progressing nicely. Please let me know how things go. If you need anything else, I'm just a PM away.

Thanks!
Crystal
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