Originally Posted by jdwhite9547
I also have a 2012 Focus titanium that rattlers and i have a bad vibration coming from the rar passenger side a pillar. I work for a Ford Dealer and have taken it in to service 3 times and they put foam in the headliner as the glue that holds it around the sunroof opening had separates. It fixed it for a week and it is back to rattling again and I have difficulty closing the sunroof now because of the foam in there. The vibration they can not find the problem for and it is becoming very annoying. Yes it going back into the shop tomorrow...
Originally Posted by wsdmskr825
So, about 3 days into colder temps here in Jersey and my headliner, which had been "refoamed" by the dealership last October, is making noises again. I also have had the sunroof refuse to close several times since the "refoaming."...
Hi jdwhite9547 and wsdmskr825,
I'd like to escalate both of your cases to your regional customer service managers. They'll reach out to both you and your dealership to coordinate efforts on a resolution. To get started, please send me a PM with your VIN, dealer, mileage, daytime phone number, and full name.