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Old 11-02-2012, 09:10 AM   #124
FordService
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Join Date: Oct 2010
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Location: Dearborn, MI
What I Drive: Ford Focus

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Quote:
Originally Posted by wassrock View Post
My dealership would like to know who repaired your car so that they can talk to them and find out the fix....Thank you. It's Bob Allen Ford in Overland Park, KS It would be most helpful if you could provide to them who helped you.
Thank you.
Hi wassrock,

I'm still happy to step in here and get your case escalated. Shoot me a PM and I'll get your information in the hands of your regional customer service manager. I'll need your VIN, mileage, daytime phone number, and full name; I'll do the rest!

Quote:
Originally Posted by jagreene View Post
Let them know it was Fred Beans Ford West, Chester Pa. I have to warn you though my car was not taken in just because of the noise (it wasn't always easy to replicate). The tech found it most alarming how shaky it was upon every take off. They also drove the car a lot until they heard the noise themselves...
Thanks for the good info, jagreene. Hopefully wassrock can take it with them when they have their next service appointment.

As always, if you have any questions, feel free to reach out to me via PM.

Have a great day!
Crystal
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