Ford Focus Forum, Ford Focus ST Forum - View Single Post - Headliner, what to do?
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Old 11-01-2012, 09:28 AM   #10
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Quote:
Originally Posted by TehMark View Post
Backstory:...So now my headliner is slowing falling down. It rattles like crazy because of glue losing contact and hitting against metal. They will most certainly have to rip the headliner out again. My fear is that the headliner will look like total crap once it is installed for the 3rd time.

Should my dealer just order a new headliner or am I being stupid? Going to take it in this weekend for 15k maintenance so was hoping to get a few opinions.
Hi TehMark,

I want to step in here and get your case escalated to your region's customer service manager. They'll reach out to your dealership and make sure your headliner concerns are promptly addressed. Please send me a VIN with your VIN, dealer, mileage, full name, and daytime phone number; I'll get on the case.

Thanks,
Crystal
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