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Old 10-31-2012, 09:53 AM   #38
FordService
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Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

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Quote:
Originally Posted by jellybean View Post
While I, and I am sure everyone else on this board appreciates your hard work in escalating our cases, I would also like to say this: In my case, My Regional CSM has not returned any or my phone calls. I have called him twice in the past week or so...
Hi jellybean,

If you ever have a hard time getting in touch with your CSM, please send me a PM so I can give them a nudge. Again, I'm always happy to get your cases escalated, but I also want to make sure that you're being properly followed up with and that your concerns are being addressed.

A PM is the fastest way to get in touch with me; please reach out if you need anything and I'll see how I can help.

Crystal
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