I just contacted Crystal after having the worst performance out of my transmission this morning since I've owned the car. I'm just shy of 14,000 miles, and the transmission in this thing is worthless. Constant shuddering between first-second-third. I had the transmission update applied a while ago, it improved for a short amount of time, and went back to shuddering. A did take it into the dealer not that long ago, only to be told that the behavior was normal. NORMAL!? If that is normal, Ford should have never released the car.
I'm hoping that contacting Crystal will help with a resolution, as I've been reading this thread and see that new issues with the DCT have come to light, and that replacement of certain parts may fix the issue.