I understand there are bound to be bugs/issues when new technology is used but what bothers me most is Ford calling this a normal characteristic when it's clear not everyone is experiencing the same behaviour. If they said "OK that does sound odd. We'll see if there is an upcoming update that addresses this issue and if not we'll log something so that it will get looked at in the near future." then that's reasonable. Instead I get the "It's normal" explanation and a couple of pages of documentation that's supposed to show why it is normal but does not even describe the "problem" I'm having.
I'm going with Crystal's advice and open a file with Ford Service Canada and go from there.
If there is nothing released by next year to fix it then I may cut my losses and trade in for another brand and stay away from Ford for a while.