If any of you are having difficulty shifting, or delay when shifting, I want to get your cases escalated to regional customer service managers. To do this, I'll need a little information from you (sent via PM): your VIN, preferred servicing dealer, estimated mileage, full name, and daytime phone number. I'll get your information in the right hands and make sure someone contacts you soon.
If you have any other questions or concerns, feel free to ask via PM as well.
Have a great day!