Originally Posted by FordIVTteam
Hey, WolframNHart -
Certain phones are known to hold the best connection when they're Reverse Paired. Instead of the usual process where your phone finds SYNC, SYNC will find your phone. Before doing this, you'll want to remove SYNC from your phone's list of Bluetooth devices and perform a Master Reset on the system. Instructions for both processes are below.
Let me know if this helps or if you have additional questions.
Thanks Jaclyn, I'll test this out and report back before the weekend.