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Old 10-13-2012, 03:35 AM   #1308
12FOCUS S
Focus Enthusiast
 
Join Date: May 2012
Fan#: 98622
Location: Denton, TX
What I Drive: '13 FOCUS ST/'12 Mustang GT BBP

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Question

Quote:
Originally Posted by FordCustomerService View Post
Hi everyone,

I completely understand the frustration you're experiencing with your cars. I can assure you that in addition to escalating your concerns, we're also working with the engineering team to find a solution here.

The more information you provide to me (via escalations), the more information I can pass along to the engineering folks. So, if you haven't already done so, send me a PM with your info (VIN, mileage, dealer, phone number) and I'll continue to get you guys escalated to the appropriate regional Customer Service Managers.

Thanks for your patience.
-Crystal
2012 Focus S, Oxford White
1FAHP3E29CL370821
10,550 miles.

Rattle since 3,000 miles.

My 2012 Mustang GT also makes a little noise which is to be expected with McPherson Struts and low NVH upper mounts......but with the Focus it is unacceptable.
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