Thanks for all the responses. I have so far loved my focus coupe and this is very upsetting. It does seem that they must have messed with the wiring somehow. I just want to make sure I know exactly what to accuse them of before I go back. I took a picture of what it currently looks like, you can see the area on the back where it seems something should be plugged in. Thanks for that pic of your coupe mirror, mine doesn't seem to have that wire plugged into the back. Does this mean that they have removed the wire and perhaps forgot/on purpose didn't put it back? Do you really think they would have moved it to the headliner?
I havn't tried a reset or anything of the sync. However, it works great just can't in every other way, just can't hear me..so a reset doesn't seem like it would help?
Please check out the pic and continue to help.
I'm sorry I don't know how to put the pic on, the only option is to insert a URL but its a file on my computer...