Originally Posted by feta_mgp
Dealerships are actually audited on TSB/Warranty related repair work. If they willy nilly decide to replace a part that's functioning perfectly on a customer's vehicle and then the audit shows that the replaced part actually was in good working order, the dealership foots the bill and doesn't get credit for the work. That's how I've come to understand it.
That said, almost everyone in this thread should have sufficient evidence to argue in their favor to get this TSB applied, afterall, we're all exhibiting similar issues, some worse than others, but similar nonetheless, this is NOT an isolated incident.
^^ This. The dealerships are denying TSB coverage on a lot of it because of the vague terms that Ford uses. "Shudder" could mean anything from a barely-noticeable vibration to a violent shake. Using terms like that without any other descriptive means they're going to be hesitant to replace things on the off-chance that it won't be covered and they'll have to pay for it.
And that's why the dealerships have denied doing work on my car 5+ times.