Originally Posted by FordCustomerService
Each time a vehicle is escalated, more information goes into the hands of our engineers. I can assure you that they are hard at work on a solution to this concern.
Please reach out to me via PM if you have any additional questions or concerns.
The issue isn't that the transmission has problems. The issue is that seemingly every dealership in the country is telling people that the car is operating the way it should. My car has now been in the dealership 5+ times for this exact issue and every time they just say it's working like it should. It's gotten *much* worse in that time, and the dealerships are still saying there's nothing wrong with it.
If they were to say they see there's an issue and the engineers are working on a fix...fine. The trouble is that they're not.