Focus Fanatics - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
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Old 10-08-2012, 04:38 PM   #1302
FordService
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Quote:
Originally Posted by jrn146 View Post
Crystal, is Ford any closer to an answer to this problem? Surely they have enough Vin's and input from dealers to come up with something other than changing the same parts over and over.
Quote:
Originally Posted by Uptcv1 View Post
Crystal,

Could we get a genuine follow up like
a) Ford is actively pursuing engineering solutions but no idea on timing..
b) Ford is actively pursuing engineering solutions, with ETA of 3-6 months..
c) Ford is not looking to issue further TSB...
d) other?

thanks
Quote:
Originally Posted by Kevin_agar View Post
...if not.... maybe Crystal can enlighten us more in regards to an ETA for one.... or any relevant update.
Hey gang,

Ford engineers are still hard at work on a solution for the clunk/rattle some of you are experiencing, but they haven't given me a heads up regarding a potential TSB. I can assure you that the minute I have any news to share that I'll post an update.

I'd encourage you to continue to work with your dealerships/service departments; I'm also available via PM if you need any additional assistance.

Thanks,
Crystal
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