Originally Posted by FordCustomerService
Hi there, jpolk84:
I want to loop in your regional Customer Service Manager and get your case escalated. Send me a PM with your VIN, dealer, mileage, and daytime contact number; I'll make sure your info ends up in the right hands.
I appreciate that. I have an apt. in the morning with the third-party. FWIW, they are coming to the dealer, so that's good. Let me see what they find. So far they haven't had a look yet.