It could be an honest mistake too. My dealership had forgotten the door sill plates. I took the car to the service dept and showed them the sticker showing that they were supposed to be installed and they did it right there on the spot. Frustrating- a little, big deal- not so much.
FocusFest 2013: Best of Show
Gateway FFW: Show Class Outstanding
September '13 ROTM
Hatch Nation #161