10-05-2012, 02:59 PM
Join Date: Jul 2011
Location: Millinocket, ME
What I Drive: 2012 FF Titanium HB, Yellow Blaze
FF Reputation: 1
Buy-Sell-Trade Rating: (0
Originally Posted by hotleadsingerguy
That's exactly the problem. The regional customer service managers are saying the same basic thing, that "It's meant to work like this". It's malarkey.
I just got off the phone with Ford customer service. I was supposed to have my conference call with a "subject matter expert" in the engineering department on the matter and, what do you know, he couldn't make the meeting. I ended up talking to a different regional service manager that said, "He told me it's supposed to be like that". I'm super surprised.
Either way, I told her that a TSB actually existed to even fix this issue and then she said, "Oh...well would you like me to schedule an appointment to get that performed?". It's as if they don't really care to research an issue and just spout that line because it appeases most people...but then when caught in the lie they do as little as possible to make the customer happy. Even worse? The dealership told me the other day that they plugged in the computer and didn't get an error code, so didn't do anything more. I asked why they didn't physically check out any of the parts I said were potentially problematic and the service manager *literally* said, verbatim, "We did what was required of us".
I suggested they do more than what was required of them if they ever wanted their customers to be satisfied with their work, and took my car home. If all you do is what's required of you, you're not doing enough. He should be ashamed of himself for even saying that.
Dang, I was foolishly expecting you to receive better service and get somewhere with the engineer.
Gold Nugget: '12, 400A, Wintr Pckg, Yellow Blaze HB
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